Frequently Asked Questions
Find answers about shopping with Trenzora. For help with your own order, email irfaniqbal@gmail.com or use our contact form.
Products and sizing
How do I choose my size?
Use the measurements on the individual product page, check whether they refer to your body or the garment, and read the stretch and fabric details. Sizing varies between styles. Our Size Guide explains how to measure and convert inches to centimetres.
What if the size chart is missing or unclear?
Contact us with the product link and the size you are considering before ordering. We can help clarify the information listed.
Where can I find fabric and care information?
Check the product description for material composition and care instructions. When your item arrives, follow its garment care label.
Orders and payment
Which currency will I pay in?
Check the currency code beside the displayed prices and review the currency and total at checkout. A dollar symbol alone can refer to different currencies. Your bank or payment provider may apply its own currency-conversion charges.
Which payment methods can I use?
The payment methods available for your order are shown at checkout. Availability can vary by country and device.
How do I use a discount code?
Enter your code in the discount field at checkout and check the updated total before paying. Eligibility, exclusions and whether offers can be combined depend on the promotion.
Can I change or cancel an order?
Contact us as soon as possible with your order number and requested change. We will check whether it can be made. Changes or cancellation cannot be guaranteed once fulfilment has begun.
Shipping and delivery
Do you ship to my country?
Shipping eligibility depends on the items and your delivery address. Enter your address at checkout to see available services. If none appear, contact us before ordering.
Is shipping free?
Some orders qualify for free shipping. Other orders have a shipping charge depending on the items, destination and service. Review the final shipping charge at checkout. See our Delivery page.
When will my order arrive?
Timing varies by product, fulfilment location and destination. Check any estimate on the product page or at checkout. If none is shown, contact us before ordering for help with your chosen items.
How do I track my order?
We email tracking information when your order ships. Check your order email and spam folder. Contact us with your order number if you cannot find the tracking details or need help with a delay.
Returns and support
How do I request a return?
Email irfaniqbal@gmail.com within 30 days of receiving your order with your order number, the items and the reason. Wait for approval and instructions before posting anything. Read our Returns page for the full process.
Are returns free?
Authorized returns from the 48 continental US states receive a free UPS prepaid label. For other destinations, contact us for the available method and any applicable costs before sending a return.
What if my item arrives damaged or incorrect?
Contact us with your order number and a description of the issue. Attach photographs to your email if available so we can help with the next steps.
How quickly will you reply?
We aim to reply within 12-24 hours. Please include your order number or product link so we can help efficiently.